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Terms and Conditions

About Us Our contact details:

Saunderson Security
Zeal House
8 Deer Park Road
SW19 3GY

Phone: 0845 299 0610
Fax: 0845 330 7215
VAT Reg: 776012337
Company Reg: 03535694
Making A Purchase All sales are subject to our Terms and Conditions.

To buy online, click on any items that you wish to buy and put them into your shopping basket by clicking the Buy button. Your shopping basket will be displayed. You can change the quantity of items to order, or remove items from the Basket page. Click on Checkout and you will be asked for your billing and delivery address details. You can choose to pay by credit card or cheque. We accept Visa, Mastercard, American Express, and Switch cards. You may choose to send your credit card information by phoning us, or by using our secure online payment service.

Businesses can apply for a Credit Account. We will send you a Credit Account Application form and when your account is open you will be able to order online or by faxing us your purchase order.

Your order details and order number will be confirmed at the end of the order process and you will be sent a confirmation email. You can phone or email us, quoting your order number, to get on update on your order status. We will send you a VAT invoice receipt on completion of your order.
Shipping We offer a Free Delivery Service on all orders to UK Mainland addresses.

Delivery charges to Northern Ireland, the Scottish Islands, Isle of Man, Isle of Scilly, the Channel Islands, all other UK offshore addresses, and all other countries are based on the weight of your order and will be calculated when you check out of the online shop.

We cannot change your delivery address once your order has been dispatched.

Light Goods:

These are delivered by a third party courier. If no-one is available to sign for the item at the delivery address when the courier calls, a card will be left detailing how to arrange re-delivery or collect the item from the courier's local depot.

If our courier cannot obtain a signature at the delivery address and the parcel is not collected from the courier's local depot, the parcel will be returned to Saunderson Security. We reserve the right to charge a £5.90 administration and carriage charge to cover the costs of failed deliveries.

Heavy Goods:

You will need to select one of the following delivery services when ordering Heavy Goods:

Curbside Drop Off: The item will be dropped off at a ground floor location, where possible at your front door. The carrier will not be able to deliver the item via any stairs or via a lift. You will need to position the item yourself and remove the packing materials.

Ground Floor: Delivery is to your specified position on a ground floor inside your building. The carrier will remove packing materials and position the item. The carrier will not be able to deliver the item via any stairs or via a lift.

Via Lift: Delivery is to your specified position on any floor inside your building where the delivery route includes a lift. The carrier will remove packing materials and position the item. You will need to ensure the lift weight capacity is sufficient and the lift is large enough to accommodate the items ordered. The carrier will not be able to deliver the item via any stairs.

Via Stairs: Delivery is to your specified position on any floor inside your building where the delivery route includes stairs. The carrier will remove packing materials and position the item. The carrier will not be able to deliver the item via any spiral staircases.

With Fixing: The above delivery services may be offered "With Fixing" on certain safes. In this case, our carriers will bolt down the safe into a concrete floor using the manufacturer's bolts supplied with the unit. This service does not include bolting into raised floors such as wooden floorboards, or where underground cables or other obstructions may exist.

Not all delivery services are available for every product. Where possible the price of available delivery services will be quoted on our website. In some cases you may be asked to provide more information by way of a Heavy Goods Delivery Form before we can quote a price for delivery. We may need to arrange for our carriers to visit your delivery address and perform a site inspection in order to obtain a delivery quote. This is done as a free, no obligation service. A site inspection is not a structural survey and does not include any assessment or opinion on floor loadings.

You will need to ensure your FLOOR LOADINGS ARE NOT EXCEEDED.

Saunderson Security does not guarantee the accuracy of product weights displayed on our website or elsewhere. We will not be liable for any loss, damage or costs resulting from floor or lift loadings being exceeded.

You will need to ensure that appropriate parking or a loading bay is available for our carrier's vehicle. You will also need to ensure there is clear access along the entire delivery route for the item ordered and the carriers moving equipment, including through all doorways. You will need to ensure the installation site is clear. We may ask you to complete a Heavy Goods Delivery Form to confirm these details before your order is dispatched.

Our carriers may charge us a fee if a delivery has to be aborted. If a delivery is aborted because you have supplied inaccurate or incomplete information, the delivery route or site has not been prepared as agreed, you are not available on the scheduled delivery day to receive an item, floor loadings or lift loadings cannot be confirmed, or vehicle access is restricted, we reserve the right to recover the aborted delivery charge from yourself.
Delivery Schedule UK - Mainland:
A FREE delivery service is offered on all UK Mainland deliveries. Orders for “In Stock” items received before 4.00pm (Monday to Friday) are dispatched the same day on a next working day delivery service. “Available” items are in stock at our suppliers and the expected delivery lead time is indicated. Saturday Delivery and Before 10.30am Delivery options are available on checkout of most items at a cost of £10.00.

UK – Northern Ireland & Off-Shore:
Delivery to Northern Ireland, Scottish Islands, Isle of Man and Isle of Scilly is FREE for light items sent with Royal Mail and £10.00 for courier delivered items. Delivery may take a day longer than the time indicated.

Ireland & Rest Of Europe:
Delivery is from £8.00 and is based on the total weight of your order. Delivery may take up to two days longer than the lead time indicated. UK VAT of 20% will be deducted from your order total if you supply your verifiable EU company VAT number on checkout.

USA & Rest of World:
Delivery is from £12.00 and is based on the total weight of your order. Delivery may take up to three days longer than the time indicated. UK VAT of 20% will be deducted from your order total when you checkout.
Back Orders If for any reason the item you have ordered is not available, we will email you advising the expected delivery lead time of your order. We will email you again when the item is back in stock and is being dispatched. You can cancel your order at any time before it has been dispatched by emailing or calling us.
Tax Charges For orders with delivery to the UK, 20% UK VAT is charged.

For orders with delivery to the European Union, 20% UK VAT is charged, unless a valid Europen VAT number is supplied with the order, in which case no VAT is charged.

For orders with delivery to all other countries no VAT is charged.
Credit Card SecurityAll orders are processed on a secure server using SSL data encryption. You will see the yellow padlock or similar icon on your web browser when you chekout confirming this security. This ensures your credit card details are encrypted when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site, or by Saunderson Security.
Guarantee Please check your order is complete and the goods are undamaged and are not faulty in any way as soon as you receive them. Please contact Saunderson Security within two working days of receiving your order to notify us of damaged, faulty, or incomplete items or orders.

All product guarantee's and warranty's are offered by the manufacturer and not by Saunderson Security. Warranty conditions and periods vary between products. The terms of the warranty are normally included with the product or are available directly from the manufacturer. Most warranty's are "return to base" which require you to return the item to ourselves or directly to the manufacturer to be repaired or replaced. YOU WILL NEED TO PAY FOR THE POSTAGE AND PACKING COSTS TO RETURN THE ITEM. THESE ARE NON-REFUNDABLE.

Registration of Key Numbers: Saunderson Security does not guarantee duplicate keys can always be provided for all key numbers registered and does not guarantee that registering your key number will prevent unauthorised duplication of your key. Key numbers are only registered on receipt of confirmation of registration from Saunderson Security.
Reaching Us If you need to reach us, please email us using the "Email Us" links on our website, alternatively, you can call on 0845 299 0610 or fax us on 0845 330 7215 or write to us at Saunderson Security, Zeal House, 8 Deer Park Road, London, SW19 3GY, UK - Mainland
Privacy PolicySaunderson Security do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Your email address will be kept secret. We will not email you after your order has been processed without your consent.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. Purchases, excluding bespoke items, may be returned to us for a refund. Items must be returned within fourteen days of the delivery of your order. Goods must be returned to Saunderson Security unless we ask you to return them directly to our supplier. YOU WILL NEED TO PAY FOR THE POSTAGE AND PACKING COSTS TO RETURN THE ITEM. THESE ARE NON-REFUNDABLE.

In order to receive a refund, your purchase must be returned in as-new condition, in original packaging and with all manuals and accessories, including keys if applicable. Please allow 14 days from date of return for refunds to be processed and credited to your account.

Optional enhanced outbound delivery services such as courier upgrade, timed delivery, and Saturday delivery are non-refundable on product returns

PLEASE NOTE: Bespoke items, including made to measure items, customised items, additional keys, and keys cut to a specific profile, are not covered by our returns policy.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Alternative Dispute Resolution (ADR):
The European ODR (online dispute resolution) platform allows consumers, traders and ADR providers to file, respond to, and handle disputes online.

European ODR links to :
Remittance Terms Where credit has been approved, terms will be strictly 30 days from invoice date. Ownership of goods shall not pass until the goods have been paid for in full. We may hold shipment on orders on accounts where payment is overdue.

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