|Shipping We offer a Free Delivery Service on all orders to UK Mainland addresses. |
Delivery charges to Northern Ireland, the Scottish Islands, Isle of Man, Isle of Scilly, the Channel Islands, all other UK offshore addresses, and all other countries are based on the weight of your order and will be calculated when you check out of the online shop.
We cannot change your delivery address once your order has been dispatched.
These are delivered by a third party courier. If no-one is available to sign for the item at the delivery address when the courier calls, a card will be left detailing how to arrange re-delivery or collect the item from the courier's local depot.
If our courier cannot obtain a signature at the delivery address and the parcel is not collected from the courier's local depot, the parcel will be returned to Saunderson Security. We reserve the right to charge a £5.90 administration and carriage charge to cover the costs of failed deliveries.
You will need to select one of the following delivery services when ordering Heavy Goods:
Curbside Drop Off: The item will be dropped off at a ground floor location, where possible at your front door. The carrier will not be able to deliver the item via any stairs or via a lift. You will need to position the item yourself and remove the packing materials.
Ground Floor: Delivery is to your specified position on a ground floor inside your building. The carrier will remove packing materials and position the item. The carrier will not be able to deliver the item via any stairs or via a lift.
Via Lift: Delivery is to your specified position on any floor inside your building where the delivery route includes a lift. The carrier will remove packing materials and position the item. You will need to ensure the lift weight capacity is sufficient and the lift is large enough to accommodate the items ordered. The carrier will not be able to deliver the item via any stairs.
Via Stairs: Delivery is to your specified position on any floor inside your building where the delivery route includes stairs. The carrier will remove packing materials and position the item. The carrier will not be able to deliver the item via any spiral staircases.
With Fixing: The above delivery services may be offered "With Fixing" on certain safes. In this case, our carriers will bolt down the safe into a concrete floor using the manufacturer's bolts supplied with the unit. This service does not include bolting into raised floors such as wooden floorboards, or where underground cables or other obstructions may exist.
Not all delivery services are available for every product. Where possible the price of available delivery services will be quoted on our website. In some cases you may be asked to provide more information by way of a Heavy Goods Delivery Form before we can quote a price for delivery. We may need to arrange for our carriers to visit your delivery address and perform a site inspection in order to obtain a delivery quote. This is done as a free, no obligation service. A site inspection is not a structural survey and does not include any assessment or opinion on floor loadings.
You will need to ensure your FLOOR LOADINGS ARE NOT EXCEEDED.
Saunderson Security does not guarantee the accuracy of product weights displayed on our website or elsewhere. We will not be liable for any loss, damage or costs resulting from floor or lift loadings being exceeded.
You will need to ensure that appropriate parking or a loading bay is available for our carrier's vehicle. You will also need to ensure there is clear access along the entire delivery route for the item ordered and the carriers moving equipment, including through all doorways. You will need to ensure the installation site is clear. We may ask you to complete a Heavy Goods Delivery Form to confirm these details before your order is dispatched.
Our carriers may charge us a fee if a delivery has to be aborted. If a delivery is aborted because you have supplied inaccurate or incomplete information, the delivery route or site has not been prepared as agreed, you are not available on the scheduled delivery day to receive an item, floor loadings or lift loadings cannot be confirmed, or vehicle access is restricted, we reserve the right to recover the aborted delivery charge from yourself.