Saunderson Security UK > Help Desk > FAQ

When will my order be delivered?

Solution
All orders are delivered from Monday to Friday, between 8.00am and 5.30pm.

We will email you a dispatch confirmation with our carrier's tracking number when your order has left our warehouse. You should receive your order the following working day. You can track your orders movement online using the courier's tracking number.

We quote delivery lead times as:

1 To 3 Working Days : These items are in stock in our own warehouse. Orders received before 4.00pm are dispatched the same day on a next working day courier service, so most of these items are received the NEXT DAY.

3 To 5 Working Days : These items are in stock at our carefully selected suppliers. These orders are usually delivered within five working days.

10 To 14 Days : These are mostly heavy items such as safes and filing cabinets that are shipped directly from our suppliers. We aim to deliver these items within two weeks from receipt of completed order. The delivery day will be booked in with you by phone by our carriers for these items.

Orders requiring workshopping such as fitting non-standard locks to safes, cutting additional keys, or keying alike locks may increase quoted lead times.

 
Was this article helpful? yes / no
Article details
Article ID: 24
Category: Delivery Information
Date added: 2010-07-20 11:26:00
Views: 12
Rating (Votes): Article rated 5.0/5.0 (1)

 
<< Go back

Powered by Help desk software HESKTM