Saunderson Security
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Terms & Conditions

Making A Purchase All sales are subject to our Terms and Conditions.

To buy online, click on any items that you wish to buy and put them into your shopping basket by clicking the Buy button. Your shopping basket will be displayed. You can change the quantity of items to order, or remove items from the Basket page. Click on Checkout and you will be asked for your billing and delivery address details. You can choose to pay by credit card or cheque. We accept Visa, Mastercard, American Express, Switch and Solo cards. You may choose to send your credit card information by phoning us, or by using our secure online payment service.

Businesses can apply for a Credit Account. We will send you a Credit Account Application form and when your account is open you will be able to order online or by faxing us your purchase order.

Your order details and order number will be confirmed at the end of the order process and you will be sent a confirmation email. You can phone or email us, quoting your order number, to get on update on your order status. We will send you a VAT invoice receipt on completion of your order.
Shipping And Handling We only deliver to UK Mainland addresses. A signature is required on all deliveries. All items are delivered from Monday to Friday, usually between 9.00am and 17.30pm.


LIGHT GOODS:
These items include our Free Standard Delivery Service. Our principle carrier for these items is Initial City Link, although we do use other couriers. If no-one is available to sign for the item at the delivery address when the courier calls, a card will be left detailing how to arrange re-delivery or collect the item from the courier's local depot.

Our couriers may return parcels to us if you have not collected the goods in time. In such cases we reserve the right to charge a £5.90 administration and postage charge to cover the costs involved.

Please check your order is complete and the goods are undamaged as soon as you receive them. Please contact Saunderson Security within two days of receiving your parcel to notify us of damaged goods or incomplete orders.


HEAVY GOODS:
You will need to select one of the following delivery services when ordering Heavy Goods:

Curbside Drop Off: The item will be dropped off at a ground floor location, where possible at your front door. The carrier will not be able to deliver the item via any stairs or via a lift. You will need to position the item yourself and remove the packing materials.

Ground Floor: Delivery is to your specified position on a ground floor inside your building. The carrier will remove packing materials and position the item. The carrier will not be able to deliver the item via any stairs or via a lift.

Via Lift: Delivery is to your specified position on any floor inside your building where the delivery route includes a lift. The carrier will remove packing materials and position the item. You will need to ensure the lift weight capacity is sufficient and the lift is large enough to accommodate the items ordered. The carrier will not be able to deliver the item via any stairs.

Via Stairs: Delivery is to your specified position on any floor inside your building where the delivery route includes stairs. The carrier will remove packing materials and position the item. The carrier will not be able to deliver the item via any spiral staircases.

With Fixing: The above delivery services may be offered "With Fixing" on certain safes. In this case, our carriers will bolt down the safe into a concrete floor using the manufacturer's bolts supplied with the unit. This service does not include bolting into raised floors such as wooden floorboards, or where underground cables or other obstructions may exist.

Not all delivery services are available for every product. Where possible the price of available delivery services will be quoted on our website. In some cases you may be asked to provide more information by way of a Heavy Goods Delivery Form before we can quote a price for delivery. We may need to arrange for our carriers to visit your delivery address and perform a site survey in order to obtain a delivery quote. This is done as a free, no obligation service.

PLEASE NOTE:
You will need to ensure your floor loadings are not exceeded.

You will need to ensure that appropriate parking or a loading bay is available for our carrier's vehicle. You will also need to ensure there is clear access along the entire delivery route for the item ordered and the carriers moving equipment, including through all doorways. You will need to ensure the installation site is clear. We may ask you to complete a Heavy Goods Delivery Form to confirm these details before your order is dispatched.

Our carriers may charge us a fee if a delivery has to be aborted. If a delivery is aborted because you have supplied inaccurate or incomplete information, or the delivery site has not been prepared as agreed, or you are not available on the scheduled delivery day to receive an item, we reserve the right to recover the aborted delivery charge from yourself.

There may be a charge if you instruct us to change your delivery address after your order has been dispatched.
Delivery Schedule Estimated delivery lead times are indicated for each product and can be:

1 TO 3 WORKING DAYS: We aim to always keep these items in stock. Orders received before 4.30pm are usually dispatched the same day by next working day courier service.

3 TO 5 WORKING DAYS: These products are shipped directly from carefully selected suppliers. These orders are usually delivered within five working days.

10 TO 14 DAYS: These are mostly heavy items such as safes and filing cabinets that are usually shipped directly from our suppliers, or orders requiring product customisation. We aim to deliver these items within two weeks from receipt of completed order. The delivery day will be booked in with you by phone by our carriers for these items.

PLEASE NOTE: Expected delivery dates or times given by Saunderson Security, our suppliers, or our carriers are given as a guide only. We cannot be held liable for any losses or costs incurred from delivery at a different date or time.
Back Orders If your item is not in stock, we will put your order on our back order system. You will be emailed with the option to cancel your order if you would rather not wait, otherwise we will email you when the item is in stock.
Tax Charges All sales are subject to 17.5% UK VAT.
Credit Card Security All orders are processed on a secure server using SSL data encryption. You will see the yellow padlock confirming this on our online checkout pages. This ensures your credit card details are encrypted when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee Products are covered by the return to base warranty offered by the manufacturer. Warranty periods vary between products. The terms of the warranty are normally included with the product or are available from the manufacturer. Some warranties may require you to return the item directly to the manufacturer or to ourselves if you are making a warranty claim. YOU WILL NEED TO PAY FOR THE POSTAGE AND PACKING COSTS TO RETURN THE ITEM. THESE ARE NON-REFUNDABLE.

Key Registration- Saunderson Security does not guarantee duplicate keys can always be provided for all key numbers registered and does not guarantee that registering your key number will prevent unauthorised duplication of your key. Key numbers are only registered on receipt of confirmation of key registration from Saunderson Security.
Privacy Policy We do not disclose information to third parties, except delivery information to our carriers for goods delivery purposes. Your email address will be kept secret. We will not email you after your order has been processed without your consent. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used, and to store your details if you select the 'Remember Me' Option.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. Purchases, excluding bespoke items, may be returned to us for a refund. Before returning any item, you must contact Saunderson Security and obtain a Return Authorisation Number. You must do this within fourteen days of the delivery of your order. We may not be able to accept your return without prior authorisation. Goods must be returned to Saunderson Security unless we ask you to return them directly to our supplier. YOU WILL NEED TO PAY FOR THE POSTAGE AND PACKING COSTS TO RETURN THE ITEM. THESE ARE NON-REFUNDABLE. In order to receive a refund, your purchase must be returned in as-new condition, in original packaging and with all manuals and accessories, including keys if applicable. Please allow 14 days from date of return for refunds to be processed and credited to your account.

PLEASE NOTE: Bespoke items, including made to measure items, customised items, additional keys, and keys cut to a specific profile, are not covered by our returns policy.
Remittance Terms Where credit has been approved, terms will be strictly 30 days from invoice date. Ownership of goods shall not pass until the goods have been paid for in full. We may hold shipment on orders on accounts where payment is overdue.



 
    
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